{"id":1071,"date":"2026-03-15T15:24:06","date_gmt":"2026-03-15T06:24:06","guid":{"rendered":"https:\/\/futurecarelab.com\/?post_type=cases&#038;p=1071"},"modified":"2026-05-27T11:28:14","modified_gmt":"2026-05-27T02:28:14","slug":"case08","status":"publish","type":"cases","link":"https:\/\/futurecarelab.com\/en\/cases\/case08","title":{"rendered":"Sketter\u2019s vision is to create a future where getting involved at nursing care settings is a natural part of daily life."},"content":{"rendered":"\n<div class=\"u-pt-56 u-pb-48\">\n  <h2 class=\"t-heading-4 u-fw-bold u-text-center\"><span class=\"c-text-highlight\">An expansion tool<\/span> <span class=\"c-text-highlight\">that opens the door to overcoming labor shortages at nursing care sites.<\/span><\/h2>\n<\/div>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"\/assets\/images\/cases\/case08\/img_case08_01.jpg\" alt=\"An expansion tool that opens the door to overcoming labor shortages at nursing care sites.\"\/><\/figure>\n\n<div class=\"u-pt-56\">\n  <section class=\"c-case-toc\">\n    <h2 class=\"c-case-toc__title\">INDEX<\/h2>\n    <ul class=\"c-case-toc__list\">\n      <li class=\"c-case-toc__item\">\n        <a class=\"c-case-toc__link\" href=\"#matching\">Developer&#8217;s Seeds x Nursing Care Field Needs = Lab Matching<\/a>\n      <\/li>\n      <li class=\"c-case-toc__item\">\n        <a class=\"c-case-toc__link\" href=\"#interview\">Dialogue: Story of Field Evaluation<\/a>\n      <\/li>\n      <li class=\"c-case-toc__item\">\n        <a class=\"c-case-toc__link\" href=\"#voice\">On-Site Feedback<\/a>\n      <\/li>\n      <li class=\"c-case-toc__item\">\n        <a class=\"c-case-toc__link\" href=\"#message\">Message From the Development Company<\/a>\n      <\/li>\n    <\/ul>\n  <\/section>\n<\/div>\n\n<section id=\"matching\" class=\"u-pt-56\">\n  <h2 class=\"c-main-heading t-heading-4 u-fw-bold u-mb-48\">Developer\u2019s Seeds x Nursing Care Field Needs = Lab Matching<\/h2>\n  <div class=\"c-case-matching\">\n    <h3 class=\"c-case-matching__center-circle\">Lab Mathcing Services<\/h3>\n    <img decoding=\"async\" src=\"\/src\/images\/icon_dots.png\" alt=\"\" class=\"c-case-matching__connector\" width=\"170\" height=\"96\" loading=\"lazy\" aria-hidden=\"true\"\/>\n    <span class=\"c-case-matching__line\" aria-hidden=\"true\"><\/span>\n    <div class=\"c-case-matching__cards\">\n      <div class=\"c-case-matching__card\">\n        <h3 class=\"u-fw-bold u-fs-20\">Development Company Seeds<\/h3>\n        <p class=\"u-mt-16\">Develop and roll out a system that matches nursing care facilities that need support with people who want to help however they can in their spare time<\/p>\n      <\/div>\n      <div class=\"c-case-matching__card\">\n        <h3 class=\"u-fw-bold u-fs-20\">Care Facility Needs<\/h3>\n        <p class=\"u-mt-16\">People with special skills able to lead activities, help with simple tasks (like serving and clearing food) so the facility can free up professional caregivers to focus on specialized tasks<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<section id=\"interview\" class=\"u-pt-56\">\n  <h2 class=\"c-main-heading t-heading-4 u-fw-bold u-mb-48\">Dialogue: Story of Field Evaluation<\/h2>\n  <div class=\"c-case-interview\">\n    <div class=\"c-case-interview__inner\">\n      <h3 class=\"c-case-interview__label\">Interview Participants<\/h3>\n      <ul class=\"c-case-interview__list\">\n        <li class=\"c-case-interview__item\">\n          <div class=\"c-case-interview__image\">\n            <img decoding=\"async\" src=\"\/assets\/images\/cases\/case08\/img_case08_member_01.png\" alt=\"Ryohei Suzuki\" width=\"198\" height=\"198\" loading=\"lazy\"\/>\n          <\/div>\n          <h4 class=\"c-case-interview__text\">(From the development company)<br\/>Plus Robo Co., Ltd.<br\/>Ryohei Suzuki<br\/>CEO<\/h4>\n          <p class=\"c-case-interview__bio\">Suzuki joined an online news distribution company after graduating from university. After working for three years as a journalist, he moved to a media startup where he served as Editor in Chief. Suzuki then decided to start his own company in the nursing care sector, something he had been interested in since college. Plus Robo Co., Ltd. was established in 2017, and planning on the Sketter project began the following year. The Sketter service was officially released in 2019.<\/p>\n        <\/li>\n        <li class=\"c-case-interview__item\">\n          <div class=\"c-case-interview__image\">\n            <img decoding=\"async\" src=\"\/assets\/images\/cases\/case08\/img_case08_member_02.png\" alt=\"Shinichiro Kataoka\" width=\"198\" height=\"198\" loading=\"lazy\"\/>\n          <\/div>\n          <h4 class=\"c-case-interview__text\">(From Future Care Lab in Japan)<br\/>Future Care Lab in Japan<br\/>Shinichiro Kataoka<br\/>Director<\/h4>\n          <p class=\"c-case-interview__bio\">After working at a senior residential facility with nursing care services, Kataoka took on a job in hiring and education. He was appointed Director of Future Care Lab in Japan in February 2019.<\/p>\n        <\/li>\n        <li class=\"c-case-interview__item\">\n          <div class=\"c-case-interview__image\">\n            <img decoding=\"async\" src=\"\/assets\/images\/cases\/case08\/img_case08_member_03.png\" alt=\"Saori Haga\" width=\"198\" height=\"198\" loading=\"lazy\"\/>\n          <\/div>\n          <h4 class=\"c-case-interview__text\">(From Future Care Lab in Japan)<br\/>Future Care Lab in Japan<br\/>Saori Haga<br\/>R&#038;D Lead<\/h4>\n          <p class=\"c-case-interview__bio\">Haga worked at a manufacturer for ten years in the planning of universal design products and nursing care robots. Today, she is an R&#038;D lead at Future Care Lab in Japan.<\/p>\n        <\/li>\n      <\/ul>\n    <\/div>\n  <\/div>\n<\/section>\n\n<h3 class=\"wp-block-heading\">What inspired you to develop a skill-sharing service like Sketter?<\/h3>\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-brown-color\">Suzuki: <\/mark>I learned during one of my university lectures that Japan was going to be facing a severe shortage of nursing care and social services workers in ten or twenty years. That triggered my interest in the field. I majored in media studies and took a media-related job after graduation, but I never stopped thinking about nursing care. In 2017, I decided to take the plunge and start my own company. At first, we worked as a sales agent for nursing care robots, and in the process got to see the increasing shorthandedness the nursing care and social services sector was experiencing as Japan\u2019s working population gradually dwindled. We started wondering if there was anything we could do to increase the number of human resources available, which is how we ended up coming up with the Sketter\u2014a skill-sharing service that provides a platform for people to get involved in the field during their spare time using whatever talents they have. The key to resolving the labor shortage, we decided, was clearly identifying tasks that people without qualifications or experience could do in nursing care settings, and then finding a way to visually map the available human resources, including members of the local community.<\/p>\n\n<div class=\"full-size-container u-pt-56\">\n  <section class=\"c-case-float\">\n    <img decoding=\"async\" src=\"\/assets\/images\/cases\/case08\/img_case08_02.jpg\" alt=\"I was so happy that the Lab saw the systems-level potential in Sketter\" class=\"c-case-float__image\" width=\"680\" height=\"559\" loading=\"lazy\"\/>\n    <div class=\"c-case-float__content\">\n      <h2 class=\"wp-block-heading\">I was so happy that the Lab saw the systems-level potential in Sketter<\/h2>\n      <h3 class=\"wp-block-heading u-mt-40\">How did you end up matching the needs at Future Care Lab in Japan (\u201cthe Lab\u201d) with the seed ideas at Plus Robo?<\/h3>\n      <p class=\"u-mt-32\"><span class=\"u-color-brown\">Suzuki: <\/span>It all started when Lab Director Kataoka reached out to us after we had presented Sketter at a nursing care and social services lecture.<\/p>\n      <p class=\"u-mt-32\"><span class=\"u-color-brown\">Kataoka: <\/span>Right. I happened to hear Mr. Suzuki speak at the lecture, and reached out to him almost immediately after.<\/p>\n      <p class=\"u-mt-32\"><span class=\"u-color-brown\">Kataoka: <\/span>One of our primary aims at the Lab is to introduce technologies that improve productivity, particularly in assistance tasks related to meals, bathing, and excretion\u2014but it\u2019s important that we take steps to improve quality at the same time. It\u2019s easy to forget about the hobbies and interests that seniors have when providing nursing care services, but we want to be able to give them opportunities to pursue what interests them and makes them happy, and help them take advantage of those opportunities. Most seniors actually have a variety of hobbies and interests, but when it comes to activities like choir, watercolors, or ceramics, professional caregivers rarely have the skills or the time to lead them. Facilities could ask professionals with specialized skills to do it, but again, it takes a lot of time and effort to find them. We were aware of the need for something like Sketter, so when I heard about it, the light went on.<\/p>\n      <p class=\"u-mt-32\"><span class=\"u-color-brown\">Suzuki: <\/span>I was delighted when the Lab proposed that we do some on-site testing together. Nursing care professionals are juggling everything themselves and just need someone to take over a few of their tasks\u2014so for me, the goal is to create points of contact between the nursing care field and those \u201csomeones\u201d\u2014which in turn will help secure core human resources for nursing care in the future. I was so happy that the Lab saw the systems-level potential in Sketter.<\/p>\n      <p class=\"u-mt-32\"><span class=\"u-color-brown\">Haga: <\/span>After I contacted Mr. Suzuki and heard what he had to say, I met with the manager of a SOMPO Care facility that was already using Sketter. They told me that if it weren\u2019t for Sketter, they would have likely had to reach out to a government volunteer portal to find people, and then wait several months for a response. They also said that they liked the fact that Sketter had a social media-type interface that allowed them to recruit people with artistic talent and to constantly keep in contact. I personally had questions about jobs that might be done by people without professional nursing care qualifications\u2014like cleaning or laundry, for example. Sketter allows facilities to outsource specific tasks by category, so it seemed like it would be a great thing to use if you could figure out the right combinations.<\/p>\n    <\/div>\n  <\/section>\n<\/div>\n\n<div class=\"full-size-container u-pt-56\">\n  <section class=\"c-case-float c-case-float--reverse\">\n    <img decoding=\"async\" src=\"\/assets\/images\/cases\/case08\/img_case08_03.jpg\" alt=\"I was so happy that the Lab saw the systems-level potential in Sketter\" class=\"c-case-float__image\" width=\"680\" height=\"559\" loading=\"lazy\"\/>\n    <div class=\"c-case-float__content\">\n      <h3 class=\"wp-block-heading\">Did you run into any difficulties during the on-site testing process?<\/h3>\n      <p class=\"u-mt-32\"><span class=\"u-color-brown\">Suzuki: <\/span>We started by clearly identifying tasks and then trying to figure out how we could make professional caregivers\u2019 daily lives easier\u2014and I don\u2019t think we had any particular difficulties. Everything went really smoothly. With our past service offerings, there would be days when a Sketter volunteer would show up and days when they wouldn\u2019t, so we realized that we needed to make sure that someone was there every day. That\u2019s one of the challenges we\u2019re working on now. We\u2019ve also been able to narrow down our focus to activities, which has made people at the facilities more satisfied with the app as well. I\u2019m happy that we were able to run trial-and-error scenarios with the Lab in order to get the best possible outcomes during the pandemic as well.<\/p>\n      <p class=\"u-mt-32\"><span class=\"u-color-brown\">Haga: <\/span>We worked with facility managers to create a page on a recruiting site, but the pandemic worsened just as we were putting out requests for recreational and other tasks, and family members lost the ability to visit nursing care facilities. Residents were also forced to limit their recreation times to check the spread of the virus, but Sketter volunteers started showing up again with pandemic precautions in place once the emergency declaration was lifted. We\u2019ve also added services like manicures and yoga that the residents just love and that the staff themselves have said they look forward to each time.<\/p>\n    <\/div>\n  <\/section>\n<\/div>\n\n<div class=\"full-size-container u-pt-56\">\n  <section class=\"c-case-float\">\n    <img decoding=\"async\" src=\"\/assets\/images\/cases\/case08\/img_case08_04_pc.jpg\" alt=\"Sketter helped us get on the same page with care settings about the division of labor.\" class=\"c-case-float__image\" width=\"680\" height=\"559\" loading=\"lazy\"\/>\n    <div class=\"c-case-float__content\">\n      <h2 class=\"wp-block-heading\">Sketter helped us get on the same page with care settings about the division of labor.<\/h2>\n      <h3 class=\"wp-block-heading u-mt-40\">What were your big a-has or lessons during the course of the project?<\/h3>\n      <p class=\"u-mt-32\"><span class=\"u-color-brown\">Suzuki: <\/span>I\u2019m so grateful that the Lab took a full year for the testing period. It\u2019s hard to get immediate results with Sketter, and it\u2019s a tool we want people to continue using over the long term.<\/p>\n      <p class=\"u-mt-32\"><span class=\"u-color-brown\">Haga: <\/span>I\u2019ve always thought of nursing care as a specialized profession, so it never sat well with me that they were doing things like cleaning and laundry. In the course of speaking with Mr. Suzuki, I was able to make sense of it in my own mind with the idea that certain things should be done by qualified professionals and certain things by everyday people, and that the two also had to work and coexist together. Nursing care facilities see caregiving as \u201csupport for everyday living,\u201d so for them, cleaning and laundry often fall into that category. But ultimately we were able to get on the same page about the fact that they were going to have to take a different approach going forward. I also realized that if we want to address the shortage of nursing care workers, the division of labor that Sketter was aiming for was actually quite similar to the way the Lab thinks about technology\u2014prioritizing tasks that need to be done by people, and those that can be left to technology.<\/p>\n      <p class=\"u-mt-32\"><span class=\"u-color-brown\">Suzuki: <\/span>It is a deeply-rooted social issue, and it\u2019s not one that people in the nursing care sector can solve on their own. My hope is that Sketter can do its part, however small, to bring us closer to a solution by creating an infrastructure of mutual support that allows local communities and society as a whole to gradually pick up the slack.<\/p>\n      <p class=\"u-mt-32\"><span class=\"u-color-brown\">Kataoka: <\/span>Mr. Suzuki\u2019s concept is widening the door to nursing care, starting with the easiest things to get involved in. That gives us access to people who may be unsure of whether they want to get into the field\u2014such as university students\u2014and allows us to tell them what\u2019s great about it. We feel the same about that, and his passion has inspired me to want to work with him more.<\/p>\n      <p class=\"u-mt-32\"><span class=\"u-color-brown\">Suzuki: <\/span>There are other companies that recruit qualified and experienced workers and match them with nursing care jobs, but Sketter focuses on bringing in high school students and young adults rather than those with qualifications and experience. Creating a culture where people just drop into a nursing care facility on their way home from school, for example, while they\u2019re young, is how we\u2019re hoping to increase the number of people involved in the field.<\/p>\n      <h3 class=\"wp-block-heading u-mt-40\">Where is the product now, and what are your hopes for it in the future?<\/h3>\n      <p class=\"u-mt-32\"><span class=\"u-color-brown\">Suzuki: <\/span>We\u2019ve introduced Sketter at over a hundred worksites so far, and successfully made about 2,500 matches. There\u2019s not a lot of growth right now due to the pandemic, but around a hundred people are signing up for Sketter each month, with 80% of participants coming in from other fields\u2014so the number of people involved in nursing care is definitely increasing as a result. Most of them have regular corporate jobs, and we often hear that the sense of gratitude people feel towards them when they work as Sketter volunteers at nursing care sites gives them a feeling of deep satisfaction\u2014particularly if they feel underappreciated at their regular jobs or that just going back and forth between home and work creates a sense of emptiness. In that way, I feel like we\u2019re providing people with a new way to get involved with their communities. Going forward, we\u2019d love to expand Sketter to include home-care services, creating an even broader mutual support infrastructure that allows everyone to use their existing talents to support nursing care and social services.<\/p>\n      <p class=\"u-mt-32\"><span class=\"u-color-brown\">Haga: <\/span>We\u2019ve introduced Sketter at three facilities so far, but Sompo Care has around three hundred paid senior care facilities nationwide. Sketter is mostly used in the Kanto and Kinki regions now, meaning that we have a lot of room for future expansion. It\u2019s a great product, so we\u2019re eager to introduce it in as many places as possible. Going forward, we hope to increase the number of Sketter volunteers who reliably show up, which will allow us to completely separate out the work they do. What we\u2019d like to see eventually is Sketter volunteers serving as constant helpmates to qualified professional caregivers\u2014a regular daily presence at nursing care sites. Mr. Suzuki is an important partner as we work together to overcome the social problem of caregiver shortages in Japan, and he also graduated a few years ahead of me at the same university\u2014which makes me even more eager to get fresh ideas from him.<\/p>\n      <p class=\"u-mt-32\">Interviews based on information current as of September 2021.<\/p>\n    <\/div>\n  <\/section>\n<\/div>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"\/assets\/images\/cases\/case08\/img_case08_05.jpg\" alt=\"Sketter helped us get on the same page with care settings about the division of labor.\"\/><\/figure>\n\n<div class=\"full-size-container u-bg-bg-gray u-pt-80 u-pb-80 u-mt-80\" id=\"voice\">\n  <section class=\"c-case-voice\">\n    <div class=\"content-size-container\">\n      <h2 class=\"c-main-heading t-heading-4 u-fw-bold\">On-Site Feedback<\/h2>\n      <p class=\"t-heading-5 u-fw-bold u-mt-48\">Creating more opportunities for recreation by taking advantage of the diverse talents and skills of Sketter volunteers<\/p>\n    <\/div>\n\n    <div class=\"c-case-voice__hero u-mt-48\">\n      <div class=\"c-case-voice__hero-inner\">\n        <img decoding=\"async\" src=\"\/assets\/images\/cases\/case08\/img_case08_06.jpg\" alt=\"Creating more opportunities for recreation by taking advantage of the diverse talents and skills of Sketter volunteers\" width=\"1174\" height=\"489\" loading=\"lazy\"\/>\n        <div class=\"c-case-voice__profile\">\n          <img decoding=\"async\" src=\"\/assets\/images\/cases\/case08\/img_case08_voicemember.png\" alt=\"Sonpo no Ie Seijo Minami \/ Ai Haruta\" width=\"198\" height=\"198\" loading=\"lazy\"\/>\n          <p class=\"c-case-voice__profile-text\">Sompo no Ie Seijo-Minami<br\/>Ai Haruta<br\/>Senior Director, Licensed Caregiver<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"content-size-container\">\n      <div class=\"c-case-voice__row\">\n        <div class=\"c-case-voice__text-block\">\n          <p>We wanted to provide a greater variety of recreational opportunities at our caregiving facility, so we reached out to the local ward office to request some volunteers. But months after putting our request in, they still hadn\u2019t been able to arrange any. That\u2019s when we learned about Sketter, and we were eager to try it out. We didn\u2019t expect much from it, but it was as easy as getting on a social media site\u2014and we were amazed that we immediately got a response.<\/p>\n          <p>When you post a request on Sketter, you get volunteers with all kinds of different talents and skills. The result is a recreational and activity program that\u2019s far more extensive than what you could do with facility staff alone\u2014and our clients love it, too. Some Sketter volunteers will come out to play board games like go or shogi with the residents, so we\u2019ve been able to meet needs that are quite individual as well.<\/p>\n        <\/div>\n        <img decoding=\"async\" src=\"\/assets\/images\/cases\/case08\/img_case08_07_pc.jpg\" alt=\"\" width=\"500\" height=\"394\" loading=\"lazy\" class=\"c-case-voice__row-image\"\/>\n      <\/div>\n\n      <div class=\"c-case-voice__row c-case-voice__row--reverse\">\n        <img decoding=\"async\" src=\"\/assets\/images\/cases\/case08\/img_case08_08_pc.jpg\" alt=\"\" width=\"500\" height=\"550\" loading=\"lazy\" class=\"c-case-voice__row-image\"\/>\n        <div class=\"c-case-voice__text-block\">\n          <p>Sketter volunteers have already provided a variety of recreational activities for our residents, including things like reading aloud and traditional Japanese dance.<br\/>This not only allows our clients to interact with people from the community, but also has the benefit of making community members aware of our facility. I also like that Sketter allows you to review the personal profiles of volunteers before having them come out. Many of them already work in the medical or social services fields, which provides a wonderful feeling of confidence when requesting them.<\/p>\n          <p>Looking for caregivers typically involves hiring a referral service, which is quite expensive. I\u2019d like to use the list of registered Sketter volunteers as a resource for hiring paid volunteers in the future. It would be great if people who have had caregiving experiences could work as interns and ultimately come on board as full-time caregiving staff. Having a system like that would be a wonderful way to take advantage of the Sketter service.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n<\/div>\n\n<section id=\"message\" class=\"u-pt-56\">\n  <h2 class=\"c-main-heading t-heading-4 u-fw-bold\">Message From the Development Company<\/h2>\n  <div class=\"c-case-message u-mt-48\">\n    <div class=\"c-case-message__header\">\n      <div class=\"c-case-message__profile\">\n        <div class=\"c-case-message__profile-image\">\n          <img decoding=\"async\" src=\"\/assets\/images\/cases\/case08\/img_person_01.png\" alt=\"Message From the Development Company\" width=\"280\" height=\"280\" loading=\"lazy\"\/>\n        <\/div>\n        <p class=\"c-case-message__company\">Development Company \/ Plus Robo Co., Ltd.<\/p>\n      <\/div>\n      <div class=\"c-case-message__benefits\">\n        <h3 class=\"c-case-message__benefits-title\">What we loved about working with Future Care Lab in Japan<\/h3>\n        <ul class=\"c-case-message__benefits-list\">\n          <li class=\"c-case-message__benefits-item\">Future Care Lab in Japan can get involved in all kinds of initiatives beyond just on-site testing.<\/li>\n          <li class=\"c-case-message__benefits-item\">The Lab seeks the potential of Sketter from all kinds of different perspectives, supporting and encouraging its success.<\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n    <div class=\"c-case-message__text\">\n      <p>Everyone that works at the Lab is passionate about what they do\u2014the enthusiasm and sincerity are palpable. When it came to Sketter, they thought about the product seriously and went beyond simply testing it to seek out its additional potentials. You can go to the Lab with anything, and they share our drive to push toward the goal of overcoming personnel shortages in the nursing care and social services fields.<\/p>\n    <\/div>\n  <\/div>\n<\/section>\n","protected":false},"featured_media":1059,"template":"","meta":{"_acf_changed":false},"class_list":["post-1071","cases","type-cases","status-publish","has-post-thumbnail","hentry","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/futurecarelab.com\/en\/wp-json\/wp\/v2\/cases\/1071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/futurecarelab.com\/en\/wp-json\/wp\/v2\/cases"}],"about":[{"href":"https:\/\/futurecarelab.com\/en\/wp-json\/wp\/v2\/types\/cases"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/futurecarelab.com\/en\/wp-json\/wp\/v2\/media\/1059"}],"wp:attachment":[{"href":"https:\/\/futurecarelab.com\/en\/wp-json\/wp\/v2\/media?parent=1071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}